Spikes & Houles Return Policy

Spikes & Houles Plant Warranty

To honor Spikes & Houles guaranteed to grow policy, we require "proof of purchase" *which includes a register receipt* and the plant material. Spikes & Houles will provide a one-time replacement of plant material for retail purchases, according to the following parameters:

Trees: One year from date of purchase.

Shrubs: One year from date of purchase. Keep in mind that some shrubs are slower to break dormancy in the spring.

Vines: Hardy vines located on the nursery lot are warrantied for one year from the date of purchase.

Roses: Hybrid Tea, Floribunda, Miniature, English, and Romantica are warrantied through the first frost of the current growing season when the plant was purchased. These are not warrantied over winter (noted on receipt).

Shrub roses: One year warranty from date of purchase.

Perennials: One year warranty from date of purchase. Keep in mind that some perennials are slower to break dormancy in the spring.

Annuals: Spikes & Houles will warranty all Annuals, Houseplants, Tropicals, Miniature roses, and Water plants under normal conditions. Plants damaged from animals, frost, snow, wind, or other damaging weather conditions are not covered by our return policy and plant warranty. Plants are perishable items needing water and care. Both planted and unplanted plant material that are damaged from lack of proper care may not be covered by Spikes & Houles return policy and plant warranty.

All clearance plants are final sale. Sorry, no adjustments.

Unplanted Plant Material Returns: Can be returned or exchanged within one week of purchase if unremoved from their original container. Plants damaged from animals, frost, snow, wind, or other damaging weather conditions are not covered by the Spikes & Houles return policy and plant warranty. Plants are perishable items, needing watering and care. Both planted and unplanted plant material that are damaged from lack of proper care may not be covered by the Spikes & Houles return policy and plant warranty. A receipt is needed along with the plant in the same condition that it was when purchased.

*If you are signed up for our Preferred Customer Rewards Program you do not need your sales receipt if the purchase was made through your Preferred Customer account. We have it on file for you. Click here if you want to sign up.

If you have any questions about your plants, please give us a call at 651.450.1501

 

Spikes & Houles In-Store Return Policy

Thank you for shopping at Spikes & Houles. Please retain your receipt and the actual product to ensure a speedy return.

Spikes & Houles allows a 30-day return or exchange with receipt on regularly priced hard good items.

Animal Feed & Seed

Spikes & Houles allows a 30-day return or exchange with receipt on regularly priced animal feed/seed. Products need to come back clean and unopened. We reserve the right to reject feed if it looks to be tampered with to prevent contamination.

All clearance sales are final. Sorry, no adjustments.

There are no adjustments on sale prices.

For items returned that were paid for by check, there is a ten-day waiting period for cash back. Or you can receive an "in-store credit" that day. We can also send you a check in the mail for the amount of the refund. For some returns, Spikes & Houles reserves the right to issue a check for returned merchandise.

We hope you find your shopping experience at Spikes & Houles enjoyable!
If you have any questions, please ask our staff for assistance.

 

Spikes & Houles Gift Shop Return Policy

No returns or exchanges on Christopher Radko merchandise.

No returns or exchanges on any unopened or opened puzzles or games.

All the collectible lines must have a receipt for a return or exchange. This includes Department 56 Villages, Snowbabies, Snowbunnies, Byer's Choice, Willow Tree, Thymes, Vera Bradley, Mrs. Myer’s, Caldrea, and all other collectibles available in the Gift Shop. Please see our staff for assistance.

 

Spikes & Houles Grill Return Policy

• Only Items in new, unused, and resalable condition will be eligible for a full refund. If purchased in a box, the factory seal may not be broken.
• Returns are accepted within 15 days from the date of the order. Unless the grill is purchased at a sale price, then the 15-day return policy is voided, after the 15-day return window, you have an additional 15 days to return the grill with a re-stocking fee of 15% of the grills retail value. (total of 30 days)
• All items/merchandise MUST be in unused and original packaging and in resalable condition, the box must be factory sealed.
• After 30 days, returns will NOT be accepted.
• If the grill is defective and you have already tried to work with the manufacturer on a solution, we will be happy to help you follow up with the manufacture on a solution.
• NOTE: Any product that has been fired/used CANNOT be returned.

 

Spikes & Houles Online Shipping and Return Policy

Order Acceptance:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Shipping Rules and Restrictions:

We ship to street addresses in all 50 states: the continental US, Alaska, and Hawaii. We're sorry, but we do not ship to PO Boxes, or international addresses, including Canada, APO/FPO addresses, US Protectorates (Guam, Puerto Rico, and US Virgin Islands).

We will process orders to ship Monday - Friday, excluding United States federal holidays.

spikesfeed.com is able to ship to one shipping address per order. If you would like to ship to multiple addresses, please place a separate order for each unique address.

Order and Shipping Confirmation E-mails:

When your order is received, we will send you an e-mail confirming your order. Then, when your order is shipped, we will send you a shipment confirmation.

Payment:

You are responsible for any payments due for any products or services ordered through your account. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.

Sales Tax:

We are required by law to charge applicable sales tax on products shipped within the State of Minnesota.

Online Returns:

We guarantee your satisfaction with all Spikes & Houles merchandise. You may return any of our products, with your receipt, for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges). If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. Some exclusions apply.

At Spikes & Houles, we want you to be completely happy with your purchase. We believe strongly in our products and their quality.

We're sorry, but we cannot accept returns on:

• Gift Cards
• Clearance Items

Packaging and Shipping Your Return

Please package your return in the original box, if you have it, and send it to:

 

Online Returns

Spikes & Houles
5500 Blaine Ave
Inver Grove Heights, MN 55076

Please include the following information with your return: indicate whether you want a return or replacement, the reason for the return, a description of the item you are returning, and its price.

If you are returning the product because we made an error, call us at our Elk River location: (763) 241-4930 and we will schedule a delivery pickup and cover the cost of shipping.

Exchanges

You can exchange your returned item for another of equal value at Spikes & Houles store or by sending it back in the mail. If you would like to exchange the item for one that costs more, we will charge your credit card for the difference.

Checking the Status of a Return or Exchange

Please email us at info@spikesfeed.com.